There are many implications of the rise of social media, especially in the corporate world. As social media is on the rise, corporate communication is slowly being democratized. The power is now shifting from producers to consumers. With the use of the information superhighway and web 2.0 technologies, people are able to document and share their views on any subject without having to seek permission from corporations. The large impact social media can have on such corporations can be seen through the example of Dave Carroll who created and posted a video about United Airlines on YouTube after the United staff broke his guitar in 2008. His music video, “United Breaks Guitars,” which documents his experience with United Airlines went viral and has been viewed more than 10 million times.
The popularity of Carroll’s video has caused permanent damage to the brand name as Carroll’s YouTube video link turns up as a result every time anyone does an internet search for United Airlines.
The death of Martine Vik Magnussen which led to a boycott of Coca-Cola products also shows the power of social media.
Magnussen’s murder was suspected to be linked to Farouk Abdulhaq, son of Saher Abdulhaq. Farouk’s father is one of Yemen’s most powerful businessmen, and his father’s company was the main Mercedes importer in the country and also a main shareholder of Coca-Cola bottling and distribution in the Middle East. As Farouk fled from Britain after the incident and refused to return to the country for further investigation, a group called “Justice for Martine” was formed on Facebook to encourage people to boycott Coca-Cola products. More than 53,000 people signed up on the Facebook page within the first two weeks. This Facebook group managed to capture the attention of the Coca-Cola Company and on March 14, the company announced that they will be severing all ties with Saher Abdulhaq.
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These examples show the rising power of social media and stress the importance for organizations and individuals to recognize its power and understand what it is exactly.
Another popular form of social media websites are blogs. Before online blogging was made available, one would have to be published in a book or gain popularity through the media before one would be able to publish one’s thoughts. Now, anyone’s thoughts can published for free on the internet through websites such as Blogspot, Wordpress, Livejournal, and many more. Again, this shows the democratization of corporate communication as people no longer seek information solely from companies but also from individuals who they deem interesting and knowledgeable on certain subjects.
There has been a rising trend of blogging as people have started to realize the economic viability of this activity. Blogging was once viewed as a way in which individuals can express their thoughts, but now bloggers are slowly being integrated into the corporate marketing structure as companies have realized that blogs have a large following and that the opinions of certain bloggers have the ability to influence its readers. Many bloggers are sponsored with products by companies or are paid to do advertorials for them on their blogs. Blogging is now utilized not only as a venue in which one can express their opinions, but also as a platform in which companies can market themselves. Therefore, blogging is made alluring to many due to such monetary and fame incentives.
Social media websites are a force to be reckoned with. The power of the words and thoughts of individuals can be seen through social media websites as these sites provide users with a platform for vocalizing their opinions with minimal restrictions.